Support
We usually reply within 1–2 business days.
Need help with one of our apps? You're in the right place. Below you'll find answers to common questions, troubleshooting tips and how to reach our team directly.
Contact support
Email us at contact@fluxxio.com. To help us solve your issue quickly, please include:
- The name of the app and the version number (usually found in the app's settings or “About” screen)
- Your device model (for example iPhone 15, Pixel 8, Galaxy S24)
- Your operating system version (iOS / iPadOS / Android)
- A short description of the issue and the steps that lead to it
- Screenshots or a screen recording, if possible
We answer support emails in English, Monday to Friday. Requests received on weekends or U.S. public holidays are answered on the next business day.
Troubleshooting
The app crashes or won't open.
Make sure you have the latest version of the app from the App Store or Google Play, then restart your device. If the problem continues, delete and reinstall the app (purchases can be restored afterwards — see below).
The app is slow or not loading content.
Check your internet connection and try switching between Wi‑Fi and mobile data. Some features may require a connection; others are designed to work offline.
Notifications aren't arriving.
iPhone/iPad: Settings → Notifications → select the app → Allow Notifications. Android: Settings → Apps → select the app → Notifications. Also check that Focus / Do Not Disturb modes aren't blocking them.
My device isn't supported.
Minimum OS requirements are listed on each app's store page. We aim to support recent versions of iOS and Android while keeping apps secure and up to date.
The text is too small or hard to read.
Our apps support your system text size and accessibility settings. Increase text size in your device settings and the app will adapt. If something doesn't scale correctly, please let us know.
Purchases & subscriptions
How do I restore a purchase?
Open the app's settings and tap “Restore Purchases”. Purchases are tied to the Apple ID or Google account used to buy them, so make sure you're signed in with the same account.
How do I cancel a subscription?
iPhone/iPad: Settings → your name → Subscriptions. Android: Google Play Store → profile icon → Payments & subscriptions → Subscriptions. Deleting the app does not cancel a subscription. Cancel at least 24 hours before the renewal date to avoid being charged for the next period.
How do I request a refund?
Refunds are processed by Apple (reportaproblem.apple.com) or Google Play (play.google.com → Order history), according to their policies. We don't have access to your payment details and can't issue refunds directly.
I was charged but didn't get access.
First try “Restore Purchases”. If that doesn't work, email us with the app name and your store receipt (with payment details removed) and we'll help you sort it out.
Can I share my purchase with family?
If Family Sharing is supported for a specific purchase, it will be shown on the App Store or Google Play listing.
Account & data
How do I delete my data?
Email us from the address associated with your account and we will delete your data as described in our Privacy Policy. Where an app offers an in‑app account, you can also delete your account directly from the app's settings.
Can I get a copy of my data?
Yes. Email us and we'll provide a copy of the personal data we hold about you, as required by applicable law.
I'm moving to a new phone.
Install the app on your new device and sign in with the same Apple ID or Google account, then use “Restore Purchases”. If an app stores data on your device only, check the app for an export or backup option before switching.
Privacy & permissions
Our apps only ask for permissions (such as camera, photos, location or notifications) when a feature needs them, and you can change your choice at any time in your device settings. Denying a permission only disables the related feature. Learn more in our Privacy Policy.
Feedback & bug reports
We read every message. If you have an idea for a new feature, found a bug or spotted a translation error, email contact@fluxxio.com. Ratings and reviews on the App Store and Google Play also help us a lot and help other people discover our apps.
Business inquiries
For custom app development, partnerships or press, email contact@fluxxio.com with a short description of your project, or learn more about our services.